1. Introduction

Your privacy matters to us at CarAssure. This Privacy Policy outlines in detail how we collect, use, store, and protect your personal information whenever you interact with our services, website, or customer support. By using our website or engaging with our services, you consent to the practices described here. We are committed to maintaining the confidentiality and security of your data and handling it responsibly in accordance with applicable privacy laws and best practices.

2. Information We Collect

We collect a variety of information to provide you with our services effectively and safely. This includes personal details such as your name, phone number, email address, billing address, and payment information when you book an inspection or make a purchase. We also collect vehicle data including VIN, registration numbers, inspection history, and other information necessary to assess and deliver our services accurately. In addition, our website automatically collects technical data such as browser type, device information, IP address, cookies, and usage analytics to help improve functionality, security, and user experience.

3. How We Use Your Information

The information we collect is used solely to deliver and improve our services. This includes processing inspection bookings, generating and delivering detailed reports, responding to enquiries, and verifying transactions. We also use this data to enhance our website functionality, perform internal analytics, and gain feedback to refine our offerings. From time to time, if you have opted in, we may send you service updates, reminders, or promotional offers relevant to your interests. We will always respect your communication preferences and give you the option to unsubscribe from marketing messages.

4. Data Protection & Security

Protecting your information is one of our highest priorities. All customer data is securely stored using industry-standard encryption and security practices to prevent unauthorized access, disclosure, or misuse. We implement physical, electronic, and administrative safeguards to protect your data at every stage of processing. Your information will never be sold or shared with unauthorised third parties, and access to personal data is strictly limited to authorised CarAssure team members who require it to perform their duties.

5. Cookies & Tracking

Our website uses cookies and similar tracking technologies to provide a seamless user experience, remember your preferences, and gather insights into how visitors interact with our site. These tools help us improve page performance, website security, and our overall service delivery. You have the option to disable cookies through your browser settings; however, please note that some features of our site may not work as intended if cookies are disabled.

6. Data Retention

We retain customer and vehicle-related data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, comply with our legal obligations, and resolve disputes. Once the retention period expires, we securely delete or anonymise your personal data. You may request the deletion or restriction of your information at any time by contacting our support team, and we will comply with such requests in accordance with applicable laws.

7. Third-Party Services

To provide certain services, we may work with trusted third-party providers such as payment processors, data storage partners, and analytics platforms. These providers are carefully selected and bound by their own privacy and data protection policies. While we take reasonable measures to ensure your information is handled securely, we encourage you to review the privacy practices of these third-party providers for your own peace of mind.

8. Your Rights

You have full control over your personal information. You may request access to the personal data we hold about you, ask for corrections to ensure it is accurate and up-to-date, or request its deletion where legally permitted. You can also opt out of promotional communications at any time through the unsubscribe link in our emails or by contacting us directly. If you believe your data has been handled inappropriately, you have the right to lodge a complaint with the relevant data protection authority.

9. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our data-handling practices, please reach out to us. Our dedicated privacy team can be contacted at info@carassure.com. We take all privacy-related enquiries seriously and will respond promptly to address your concerns.